Know your store painpoints with usability testing

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UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
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Main benefits

If you are an online store product manager, founder, or designer, you probably asked yourself these questions:

  • Can users use my online store 
  • How are customers using our interface? 
  • What confuses your users? 
  • How frequently users stumble upon a problem? 
  • How do they handle issues? 
  • What did users do to solve their problems? 
  • Is the store's help of any use to users?

Those are basic questions, but they are very hard to know without a customer-oriented approach and extensive research.

Without conducting a usability test, you and your team are risking releasing new designs without defining the main problems and actions your customers are facing. In that case, you will direct your online store toward results governed by assumptions and the team's most influential person. 

To avoid such an outcome, you will need real data to test your and your boss's assumptions. Until then, all you can rely upon is head-start over your competition until they catch up.

We can help by providing you and your team with independent data through extensive research. From that data, you will be able to make decisions based on research and facts.


Should you consider conducting usability testing for your online store?

Most stores have some parts which are functioning and they produce some traffic. For now, not a lot of stores have optimized their user experience. The real question is, for how much longer will you be able to produce the same results? 

If you haven't already, you will need to conduct the usability of your eCommerce store to determine where your store comes short and what advantages you have over your competitors. 

Determining those points will make it possible even to increase your sales and solve some of the inquiries and issues your customer support might be receiving. 


What exactly will you get with usability testing?

With usability testing, we will provide you with insights on how your customers interact with your store and how functional your store is. Results will show you what problems occur and you will be able to determine which one of these problems is most valuable to fix. 

Findings and data will be presented in simple and easy to understand visual representation.

The report covers the following: 

  • Detailed analysis with an explanation of why customers are behaving in a certain way 
  • Transcript of interviews 
  • How to approach and fix occurring issues

You will also get a one-hour video conference (or in-person if you are in NYC) where we go over the audit findings to start a conversation with your team that lasts long after our engagement ends.


How much does usability testing cost?

The pricing starts at $5,500 and depends on the complexity and number of platforms (e.g., desktop, mobile, tablet). 


How long does usability testing take?

Usability testing requires recruiting participants from the target audience. Therefore, the time needed to gather participants varies. The general time estimated is around four weeks. 

We can reduce the required time if the target audience can be a bit broader. 

Despite the time required, it is still more efficient and cost-effective compared to not conducting usability testing and going directly to the development of your eCommerce store or adding features to one. 


Why we are the right agency to do usability testing?

Now, as every first-time client, you might be wondering the following: 

  • this will not fit into our product schedule 
  • the service product that I will receive will not be actionable 
  • we are not sure when we will collect the service product 
  • not sure about the quality 
  • how will the communication be

Rest assured that we understand you and that the product will be ready on agreed time, actionable, high-quality, and bespoke communication. We have 11 years of working experience with various sized companies through different stages. 

We developed our skillset with you in mind. Our communication and deliverables are designed and presented so you can start implementing it immediately. There is no need to overburden your team with massive data documents.

We also provide free educational resources for our audience. That way, we make sure we give back to the community. Through community, we also get direct feedback from people within the industry what ongoing problems are occurring. 

CLONEABLE PRICE GRID

Hire an agile mobile and web design team on demand

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Plans

Small business

$800.00
per week

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M‍(20% off)

$1,500.00

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Corporation

$2,800.00

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ACCOUNTS

Hours

40 design hours per week

80 design hours per week

160 design hours per week

Quaterly price$$

$3,000.00

Business, Technology, Creative, Blog, News

Access to all 10+ categories

Communication

1 User

3 Users

Unlimited

DESIGN INTERACTIONS

Lottie Animation00

3 months

3 months

3 months

Design Interactions

3 months

Web & mobile

Web, mobile, and third-party sources

DESIGN INTERACTIONS

Clones11

-

Categories

-

User Limit

-

Lottie Animation

-

Design Interactions

-

-

CMS Access

-

-

Data Export

-

-

DESIGN INTERACTIONS

Clones222

-

Categories

-

3 months

6 months

User Limit

-

20% Return

50% Return

Data Export

-

CMS Access

ACCOUNTS

Price

$5,000.00

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
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No items found.