Topics covered

• Current situation
• Indicators of change
• 1. Explore stage: Rapid priorities shift
• 2. Conversion stage: Availability
• 3. Delivery stage: Leverage eCommerce potential
• 5. Delight stage: Fairness and ethical approach
• Steps to minimize damage

What exactly will you get with this report?

This high-level customer journey pain points list is a compilation of our research and in-depth customer interviews performed for various products we consulted and designed for. The presented pain points from this report repeated  over and over across generations and countries.

The participants of the study were eCommerce retail customers from the USA, UK and EU countries.

By reading this report you will:

• Understand eCommerce current crisis state
• Read how customer behaviour has changed
• Best advices on crisis management
• How you can help your customers
• How to build even stronger loyality

Frequently Asked Questions (FAQs)

For whom is this report intended?

This guide is intended for C-level retail marketers and retail executives. It lists a strategic overview of how the retailcustomer journey has changed during Covid19 crisis.

Is it really free?

Of course! Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!

Do I need to fill out any information before downloading?

Yes, we will always keep your personal information safe. We ask for your information in exchange for a valuable resource in order to send information to you that we think may be of interest to you by email or other means; and send you marketing communications that we think may be of value to you.

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Covid19 Impact on Retail Customer Journey