In this article, we will share some of the actionable things retail brands marketing departments can consider implementing to improve trust and gain loyalty in this post coronavirus (COVID-19) "new normal" world.

Every change that happens to your surroundings, regardless if it is physical or virtual, influences the way your customers behave. There could be many or just a few changes to their everyday life and their whole customer journey changes. Adapting quickly to newly created needs is what will set you apart from your competitors and it will grant you the image of a leading brand. This means more people will rely upon you and the very first decision you make in tough times. 

Covid-19 social distancing set a whole new way of living for billions of people. There are some restrictions on movement, thus shopping as well. What was true for your customers a couple of months ago is no longer valid in today's environment.