Design omnichannel features for your store

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UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
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Omnichannel features can bring additional value to your customers and meet the expectations of your customers.


Main benefits

If you are an online store product manager, founder, or designer, you probably asked yourself these questions:

  • How can we create a unified experience for our store throughout omnichannel? 
  • What additional value can we provide for our customers through omnichannel? 
  • What part of our omnichannel has the most significant impact on our customers? 
  • Why would they go with our competitors? 
  • When and through which platform should you notify users? 
  • Which platform to use for which step? 
  • Where do pain points occur in the omnichannel experience? 

Those are basic questions, but they are very hard to know without a customer-oriented approach and extensive research.

Without conducting a usability test, you and your team are risking releasing new designs without defining the main problems and actions your customers are facing. In that case, you will direct your online store toward results governed by assumptions and the team's most influential person. 

To avoid such an outcome, you will need real data to test your and your boss's assumptions. Until then, all you can rely upon is head-start over your competition until they catch up.

We can help by providing you and your team with independent data through extensive research. From that data, you will be able to make decisions based on research and facts.

  • Adjusting physical experience aspect of online shopping by modifying shipping & returns 
  • Clarification and reassuring customers of the shipping process 
  • Creating push notification experience to work in sync with delivery and pick-ups 
  • Having customer journey flow that goes through multiple platforms and services to create a unified experience


Should you consider designing omnichannel features for your online store?

Is the majority of your traffic coming from only one platform, such as website/desktop use? Is this enough for your store? If both answers are yes, then you probably do not need an omnichannel store. For now, at least.

On the other hand, if we look at usage trends in web traffic, you can find many studies indicating that more and more users are converging to mobile platforms. If you do not start designing your omnichannel features and experience now, by the time you see a change in traffic, it might be too late.

Omnichannel will also provide you with new insights into what worries customers and what their problems are. That can be an opportunity for your eCommerce store to overcome your competitors. 


What exactly will you get with the design for omnichannel features?

The design for omnichannel features will provide you with a report that will be about 30 pages. Those pages will be visually presented to make understanding and implementing solutions practical. The report will provide the following:

  • a

We can further discuss details on our first call together.

You will also get a one-hour video conference (or in-person if you are in NYC) where we go over the audit findings to start a conversation with your team that lasts long after our engagement ends.


How much does the design of omnichannel features cost?

The pricing starts at $5,500 and depends on the complexity and number of platforms (e.g., desktop, mobile, tablet). 


How long does the design of omnichannel features take?

If it is about a specific feature of omnichannel, it can take about two weeks, depending on whether there is some preexisting data. On average, it takes about four weeks.


Why we are the right agency to create omnichannel features for your eCommerce store?

Now, as every first-time client, you might be wondering the following: 

  • this will not fit into our product schedule 
  • the service product that I will receive will not be actionable 
  • we are not sure when we will collect the service product 
  • not sure about the quality 
  • how will the communication be

Rest assured that we understand you and that the product will be ready on agreed time, actionable, high-quality, and bespoke communication. We have 11 years of working experience with various sized companies through different stages. 

We developed our skillset with you in mind. Our communication and deliverables are designed and presented so you can start implementing it immediately. There is no need to overburden your team with massive data documents.

We also provide free educational resources for our audience. That way, we make sure we give back to the community. Through community, we also get direct feedback from people within the industry what ongoing problems are occurring. 

CLONEABLE PRICE GRID

Hire an agile mobile and web design team on demand

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Small business

$800.00
per week

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M‍(20% off)

$1,500.00

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Corporation

$2,800.00

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ACCOUNTS

Hours

40 design hours per week

80 design hours per week

160 design hours per week

Quaterly price$$

$3,000.00

Business, Technology, Creative, Blog, News

Access to all 10+ categories

Communication

1 User

3 Users

Unlimited

DESIGN INTERACTIONS

Lottie Animation00

3 months

3 months

3 months

Design Interactions

3 months

Web & mobile

Web, mobile, and third-party sources

DESIGN INTERACTIONS

Clones11

-

Categories

-

User Limit

-

Lottie Animation

-

Design Interactions

-

-

CMS Access

-

-

Data Export

-

-

DESIGN INTERACTIONS

Clones222

-

Categories

-

3 months

6 months

User Limit

-

20% Return

50% Return

Data Export

-

CMS Access

ACCOUNTS

Price

$5,000.00

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
No items found.
UX Consultancy Guide for Clients
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UX Consultancy Guide for Clients
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No items found.