CX teams who want to create a successful customer experience need to perform exceptionally well and regularly follow CX trends.

Customer experience is quite complicated, and in today's customer-centric world, it has a high impact on sales and customer loyalty. Measuring and improving customer experience is a very challenging task and requires a well-trained team. 

What roles use CX training

• CX teams
• Marketing teams
• Product managers
• Any company silo or agile team that wants to advance in CX

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What areas can we coach?

• CX fundamentals
• Identify high impact CX issues / pain-points
• Decrease number of steps to conversion
• Increase personalization
• Improve cross-sells and up-sells
• Improve time to queue in service centers
• Improve retention
• Test new concepts and flows
• Increase loyalty
• Increase engagement
• Measure your customer perceive your brand values

Why should CX teams focus or invest in education?

In the long run, well trained CX teams will implement all the latest CX methods better. 

Investment in CX is proven to have an ROI two or three times bigger than initially invested. (link)

What types of coaching there are?

Depending on what you or your company needs, we can offer you individual or team coaching. 

Performance coaching for individuals focuses on one person, and team coaching forms a group of 3-8 people.

Main benefits:

• motivation and better teamwork
• implementing new strategies and approaches
• in-depth CX knowledge
• various CX skills

Should you be worried about being dependent on coaches

Not really. Great coaches will teach you how to think and become more self-reliant. 

Why are we a great fit for your company

We understand the big picture of the customer experience field. We know how complicated some processes can be and how hard it is to fix them in large companies. Our agency always offered unique, innovative solutions. We can be objectively pinpoint where your CX team might need more education.

How long does training last

It can take about one to twelve weeks to carry out the whole process of coaching. It mainly depends on how intensive you want the program to be and how many participants are there. 

Cost analysis

For best results, your in-house team can get an education from a dedicated agency for a specific part of the whole process of customer experience. The independent CX professional educator can provide knowledge and pace that fits your CX team. 

Regular coaching prices start from $3,500. The cost mainly depends on the number of participants and the duration of the training. 

SuperSuper Agency offers a high-quality customer experience coaching; send us an email if you need any help.