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Top 20 Customer Experience Consulting Companies in 2020

Customer Experience
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Mario Stipetic

CX lead

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UX Consultancy Guide for Clients

What is the customer experience (CX)?

Customer experience (CX) is how customer perceive your brand. For example, in the same manner as you as an individual have some opinion and feelings towards specific person in your life; a customer views your brand.

CX consultants identify bad and good experiences, report them and design CX improvements.

How we made our choice?

We chose the agencies according to many factors. Some of them include:

  • Quality of solutions
  • Quality of CX design
  • Advanced services offer
  • CX experience
  • References
  • Knowledge background

Our CX consulting company is also offering a wide range of CX services, so please contact us.

Top CX agencies

SuperSuper agency

Supersuperagency.com

Top clients - Donorbox, MindMeet

Employees - 2 - 9

Fees - $50 - $99 / hr

About

SuperSuper is a research, consulting and design agency. Agency worked for international companies from London, San Francisco, New York, London, Denver, and other cities.

Supersuper agency is based in Zagreb, Croatia and London, UK.

Solutions:

- Reduce Churn
- Identify Pain Points
- Reduce Customer Support Calls
- Implement Surveys
- Implement Metrics
- Improve Cross and Up sales
- Improve your product design

Services:

- Customer journey mapping
- Survey implementation
- Customer research
- Omni-channel CX
- UX UI design
- CX measurement system implementation

Industries

eCommerce customer experience
Retail customer experience

Telecom customer experience

Follow SuperSuper on LinkedIn

Follow SuperSuper CX research agency here to see valuable customer experience reports directly in your LinkedIn feed

Smith+Co

Smithcoconsultancy.com/

Top clients - PayPal, Best Western, Waterstones, Whitbread, Symantec, Burberry, Convergys, Salesforce

Employees - 10 - 50

Location - London, UK

About

Smith+Co was founded in 2002. They believe in customer advocacy and loyalty created by defining a customer experience that aligns with a brand's purpose and what it stands for.

Services:

  • Customer experience strategy & planning
  • Customer insight, loyalty & advocacy
  • Brand promise & purpose definition
  • Customer experience design
  • Employee alignment & branded training
  • Customer experience measurement

TLF Research

Tlfresearch.com/

Top clients - Google, NBC News, Burger King, American Express, Comcast, Maybelline, Hearst

Employees - 50 - 100

Location - Huddersfield, UK

About

Fifth Quadrant CX is a customer experience company with over 20 years of experience. They provide full service, from consulting to designing customer service strategy plans.

Services:

  • Customer Experience (CX) Consulting
  • Customer Experience Research
  • Customer Experience Design
  • Customer Experience Strategy Development
  • Marketing Services

Fifth Quadrant

Fifthquadrant.com.au/

Top clients - Google, NBC News, Burger King, American Express, Comcast, Maybelline, Hearst

Employees - 10 - 50

Location - North Sydney, Australia

About

Fifth Quadrant CX is a customer experience company with over 20 years of experience. They provide full service, from consulting to designing customer service strategy plans.

Services:

  • Customer Experience (CX) Consulting
  • Customer Experience Research
  • Customer Experience Design
  • Customer Experience Strategy Development
  • Marketing Services

Stone Mantel

Stonemantel.com/

Top clients - Target, Coca-Cola, Disney, P&G, Sam's Club, Blue Cross, Cone Health, Erwin Penland, 3M, Johnson&Johnson

Employees - 2 - 10

Location - Colorado, US

About

Stone Mantel is an enthusiastic digital experience company that focuses on long-term collaboration with clients. Stone Mantel provides customer-oriented solutions, where they acquire deep insights and create realistic scenarios for design solutions.

Services:

  • Customer Experience (CX) Design
  • Persona Development
  • Customer Experience Strategy Development
  • Developing omnichannel strategy

Empathyce

Empathyce.com/

Top clients - Google, NBC News, Burger King, American Express, Comcast, Maybelline, Hearst

Employees - Freelance

Location - Gloucestershire, UK

About

OpinionLab is one of the leaders in their profession. OpinionLab's deep market understanding allows them to provide their clients with reliable solutions for cross-channel customer experience.

Services:

  • Customer Experience (CX) Design
  • Planning and facilitation workshops
  • Customer Experience Training

Albatross CX

Albatrosscx.com/

Top clients - L'Oreal, Hamilton, PUIG, Lacoste, Longchamp, Volkswagen

Employees - 250 - 500

Location - Dubai, UAE

About

Albatross specializes in the development of personalized relationships for high-end luxury brands with their customers. Albatross, with over ten years of experience, works with global luxury brands throughout four continents.

Services:

  • Customer Experience (CX) Design
  • Conversion Optimization
  • CRM Integrations
  • Training Consultancy

TCXA

Tcxa.online/

Top clients - Dollar Shave Club, IQOS, Jumbo, Celine, Media Monks

Employees - 2 - 10

Location - Amsterdam, Netherlands

About

TCXA is digital growth and customer experience agency that puts people in the center of their solutions.

Services:

  • Customer Experience (CX) Design
  • Customer Service Design
  • Performance Marketing Acquisition
  • Partner Experience Ecosystem

Bain & Company

Bain.com/

Employees - 5000+

Location - Boston, US

About

Bain & Company is a consultancy which offers their customer experience services from agribusiness, transportation, chemical, infrastructure, all the way to the retail and financial industries. They have offices in 37 countries and counting. With their vast experience, they can turn any business into a more successful one.

Services:

  • Customer Experience (CX) Design
  • Customer Service Design
  • Performance Marketing Acquisition
  • Partner Experience Ecosystem

Kelton Global

Keltonglobal.com/

Top clients - Google, Target, Dollar Shave Club, TOMS, Burger King, Mike's Hard Lemonade, Pfizer, Uber

Employees - 500+

Location - Los Angeles, US

About

Kelton Global is a strategy consulting company that has offices on four continents. Their focus is on providing solutions for customer experience and conducting qualitative and quantitative research for clients. Kelton Global is also a part of the LRW Group company.

Services:

  • Customer Experience Strategy
  • Customer Journey Mapping
  • Experience Innovation
  • Brand Tracking
  • Cultural Insights

MaritzCX

Maritzcx.com/

Top clients - Telus, Ohio Mutual Insurance Group, Reliant, Fremont Bank, US Cellular, Nissan, Volvo, TransAmerica, Dräger

Employees - 1000+

Location - Lehi, US

About

MaritzCX has offices across the US and several offices in Germany, UK, China, Australia, and Singapore. MaritzCX is a recognized customer experience company and as a leader for employee experience management. MaritzCX covers many industries with their services.

Services:

  • Customer Experience Strategy
  • Customer Journey Mapping
  • Employee Experience
  • Data Collection & Management
  • Market Research

Schlesinger Group

Schlesingergroup.com/en/

Employees - 1000+

Location - New York, US

About

Schlesinger Group is a multinational company with offices in the US and Europe. They cover a vast area of customer research with over 30 years of experience. They are experts in providing both digital and in-person research for all of your needs.

Services:

  • Online Surveys
  • In-person research
  • Facility video services
  • Product testing
  • Global solutions
  • Usability testing

BestMark

Bestmark.com/

Employees - 50-250

Location - Minnetonka, US

About

BestMark is a CX company with over 34 years of market research expertise. They provide their clients with top-notch research programs and staff protocols that ensure excellent results without making your customers feel uneasy.

Services:

  • Customer Experience Consulting
  • Customer Satisfaction Research
  • User Experience (UX) Mapping
  • Web & Mobile Survey Development

AnswerLab

Answerlab.com/

Top clients - Google, FedEx, Amazon, Facebook, Walmart, American Express

Location - San Francisco, US

About

AnswerLab is a customer experience consultancy that focuses on a human-centered approach to finding solutions through research when people use various technologies and digital platforms for interaction with products.

Services:

  • Contextual research
  • Ethnography
  • Agile customer testing interviews
  • Benchmarking and ongoing CX measurement
  • Competitive assessments

ath Power Consultancy

Athpower.com/

Employees - 50-250

Location - Andover, US

About

ath Power Consultancy is a CX consultant company since 1997 which provides solutions and does research for their clients tailored to their needs. Their innovations and creative solutions made them stick out on the market, and they keep on striving.

Services:

  • Survey Research
  • Competitive Intelligence
  • Social Media Monitoring
  • Compliance Audits
  • Strategic Consulting

GoldResearch, Inc.

Goldresearchinc.com/

Employees - 10-50

Location - San Antonio, US

About

Gold Research Inc. is rewarded and recognized company in the niche and nominated several times for the company of the year. Their outstanding quality of work comes from their team of over 50 years of combined experience.

Services:

  • B2C Customer Journey Mapping
  • Digital Journey Mapping
  • Audits
  • Customer Journey Mapping Training
  • New Concept Testings

Perspective Research Services

Perspectivemr.co.uk/

Employees - 100-250

Location - London, UK

About

Perspective Research Services is the preferred data supplier for leading market research companies and brands. They have come to rely on their high-quality service, efficiency and effective project management of the toughest assignments.

Services:

  • Online & In-person Customer Surveys
  • Data Processing & Analytics
  • Online Reporting
  • Database creations

Phase5

Phase-5.com/

Employees - 10-50

Location - Toronto, Canada

About

Phase5 is a customer experience agency focused on smart solutions oriented towards results. With their team, every project is client-oriented and capable of providing a future for your company.

Services:

  • Experience design strategy
  • Customer-driven innovation solutions
  • Customer Journey Mapping

Service 800

Service800.com/

Employees - 250-500

Location - Minneapolis, US

About

Service 800 can solve your customer problems in days. They can design and launch feedback programs quickly, from phone surveys to digital surveys. Service 800 will also provide you with real-time alerts so you can jump in and see crucial data before the final report.

Services:

  • Benchmarking
  • Phone Surveys
  • Web Surveys
  • Salesforce Integration

Forrester

Forrester.com/

Employees - 2500+

Location - Cambridge, US

About

Forrester is one of the most reputable companies on the market in the customer experience niche. They serve clients from banking, retail, insurance, tech, wealth management, and government. Forrester is a great strategic partner to have by your side as you grow.

Services:

  • Customer Research
  • Analytics
  • Consulting
  • Digital Transformation

FAQ

What key points should I consider when hiring a customer experience consultant company?

Choosing a strategic partner is never easy. We compiled a list of key points that you, as a client, should consider:

LINK

How much does customer experience services cost?

Every CX consultant price is different from the other. Various clients have various requirements that want a unique design every time. Companies charge accordingly; either they have a fixed rate or hourly charge. The hourly rate is usually between $40 - $200 depending on the agency.

The usual cost range of customer experience service for a medium-sized company project is around 10,000-50,000 USD.

What is the CX process?

1. Project and user intro research

2. Solutions:
- Reduce Churn
- Identify Pain Points
- Reduce Customer Support Calls
- Implement Surveys
- Implement Metrics
- Improve Cross and Up sales
- improving your product design

3. Services:
- customer journey mapping
- survey implementation
- customer research
- omni-channel CX
- UX UI design
- CX measurement system implementation

Our CX consultant company offer a wide range of CX service, so please contact us.

Our CX research agency runs fresh and high-level community newsletter for CX related roles.

Join CX Circle community

What will be the most important 2020 fashion eCommerce trend based on your professional experience?

Note: we will publish selected answers and get back to you by email
Thank you! Your submission has been received!
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What will be the most important 2020 fashion eCommerce trend based on your professional experience?

Note: we will publish selected answers and get back to you by email
Thank you! Your submission has been received!
We will notify you by email when we will publish the results.
Oops! Something went wrong while submitting the form.

Follow SuperSuper on LinkedIn

Follow SuperSuper CX research agency here to see valuable customer experience reports directly in your LinkedIn feed.

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