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5 top pain points in the retail eCommerce customer journey
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The client wanted a scalable and adaptive web form that could fit into any website design. The challenge was to create a simple and clean looking donation box that can easily be branded according to the needs of the customer. It was intended to be simple to use, so simple that it does not show all the technological complexity that is behind it. The form also needed to works seamlessly on different platforms and in different languages. The online donation process, in general, is also subjected to government legislation that every donor must enter his full info.
The goal of the design was, of course, to improve the conversion rate of the donation form and achieve higher donation rates.
Visualizing the amount of donation was crucial as it was the first and perhaps the most important part of the donation process in the eyes of the user. The user had to be able to choose the amount easily and there was no room for any potential mistakes while selecting the amount. The donation was intended as a three-step process:
Donorbox grew to be the leading donation form for nonprofits helping them maximize efforts and collecting more donations with the quick and painless checkout process. The design made it possible for Donorbox to be easily customizable and to blend to every website perfectly.
Donorbox increased the number of donations in the following year after the redesign and gain many new customers.
In total, in the months up to September 2018, the form processed $91 Milion!
Of course, the success of the Donorbox cannot be associated with design only, their team made an outstanding job in terms of SEO, development, marketing, and other fields.
Our point is that investment in UX pays off for sure, the average increase is 30% up to 300%.
In fact, recent research made by Forrester.com shows that improved UX/UI can enhance customer conversion rates by 400%.
Please check all current Donorbox donation platform features.
We also made a very interesting talk with Donorbox.org founder Charles Zhang. Take a look at the second part of the interview on how he achieved such outstanding results without seed investment funding! - Only bootstrapped.
And - if you want to check out a live version or start a donation campaign:
Check out Donorbox donation form here
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