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Best 20 customer experience CX tools and software

Customer Experience
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Mario Stipetic

CX lead

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UX Consultancy Guide for Clients

How we made a top CX tools choice?

We chose the best customer experience software according to many factors. Some of them include:

  • Quality
  • Our SuperSuperagency hands-on experience
  • Value
  • Price
  • Clients

Customer experience tools consultation

SuperSuper CX research agency can offer consultation about using the right tools for your CX brand needs. We have extensive experience in using a wide variety of CX tools and CXsoftware. Please contact us here.

Best 20 customer experience (CX) management software list

Usabilla for CX Professionals

https://usabilla.com/solutions/cx-professionals/

Usabilla empowers organizations to become truly customer-centric by listening to what consumers need by running surveys and campaigns to collect targeted, contextual feedback.

Features:

  • Capture customer sentiment
  • Take action to minimize roadblocks
  • Improve customer satisfaction

Veridian

https://veridian.info/

Veridian specializes in the successful software selection, implementation, and optimization of supply chain systems that enable omnichannel fulfillment.

Features:

  • Software selection
  • System implementation
  • A modern approach to supply chain technology
  • Expert staff
  • Automation tools

Perdoo - Roadmap to success

https://www.perdoo.com/solutions/roadmap-to-success/#

Perdoo brings the three ingredients for growth—strategy, goals, and people—together on an easy-to-use platform.

Features:

  • Setting better goals
  • Implementing Objectives and key results (OKR)
  • Better communication between CEO, managers and employees.
  • Making achievements visible

Infobip


https://www.infobip.com/

Infobip is a global leader in omnichannel engagement that helps its clients and partners overcome the complexity of consumer communications & grow their business.

Features:

  • Omnichannel customer engagement accessed through a single platform
  • Improving operational efficiency
  • Building connected customer experiences across all stages of the customer journey at scale
  • Secure authentication solutions

Braze - Cross-Channel Personalization

https://www.braze.com/product/cross-channel-personalization

Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between customers and the brands they love.

Features:

  • Thoughtful personalization
  • Targeted responses
  • Borderless engagement
  • live views of every customer

Qubit

https://www.qubit.com/

Qubit’s personalization software helps eCommerce teams match trading demands with customer affinities to turn a visit into a sale.

Features:

  • Made for cross-functional teams
  • Content personalization
  • A purpose-built toolkit for digital merchandising and trading teams
  • Omnichannel personalization
  • Customer data management

SmartKarrot

https://www.smartkarrot.com/

Pricing : 14 day free trial available ,  $499 p/m

About: SmartKarrot is a customer success platform that enables subscription businesses and digital led enterprises achieve retention, adoption, up-sell, and experience outcomes.

Solutions:

  • Customer success
  • Product success
  • Customer experience
  • Customer onboarding
  • Upsell & cross sell
  • Customer churn reduction
  • User adoption

Services:

  • 360 view of customer
  • Check customer health score
  • Customer segmentation
  • Product adoption
  • Assist customer campaigns & survey
  • Early warning system

Magestore - Omnichannel strategy for retailers

https://www.magestore.com/retail-resources/omnichannel-retail-guide/omnichannel-strategy/

Magento helps retailers connect online and offline business by providing scalable and customizable POS system.

Features:

  • Improving omnichannel customer experience
  • Solving backend management with omnichannel
  • Integrated system for boosting business growth
  • Automated operations

Revjet

https://www.revjet.com/

The RevJet Ad Experience Platform is the first comprehensive enterprise platform that orchestrates meaningful, personalized ad creative experiences at scale.

Features:

  • Automatic, self-optimizing performance optimizations
  • High-velocity semi-automated content production
  • Dynamic creative optimisation (DCO)
  • Creative performance visualization
  • Audience management

Pointilist

https://www.pointillist.com/

Pointillist is a customer journey analytics platform that makes it easy for marketers and CX professionals to quickly uncover and optimize the journeys that matter to their customers, so they can dramatically improve customer experience and marketing results.

Features:

  • Agile Data Fusion™
  • Accurate visualizations of high-impact, macro- and micro-level customer journeys
  • Real-time tracking, journey-based metrics & KPIs
  • Making customer journeys actionable through personalized engagement
  • Using artificial intelligence to make better decisions

Cemantica

https://www.cemantica.com/

Cemantica is a powerful platform to build Customer Journey Maps, manage the CX program and integrate VoC data.

Features:

  • Identifying customers’ pain points, areas of improvement, new growth paths
  • Customer journey mapping tool
  • Build CX program: full, fast & all-in-one
  • Connect VoC data to the journey map

Monetate

https://monetate.com/

Monetate delivers intent-driven experiences to every customer, every time, to grow everyday visitors into the best customers.

Features:

  • Testing and optimization
  • 1-to-1 personalization
  • Customer segmentation and targeting
  • Intelligently personalized recommendations for all customers
  • Customer data management

CustomerGauge

https://customergauge.com/

CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the B2B customer experience.

Features:

  • Account intelligence
  • Comprehensive consulting services
  • Measuring customer feedback
  • Employee management

Wigzo

https://www.wigzo.com/

Wigzo is an eCommerce marketing automation platform that helps businesses of every size dig deeper into data to find opportunities to increase their sales and revenue.

Features:

  • Omnichannel marketing automation
  • Omnichannel personalization with customer
  • Business intelligence and analytics for Ecommerce
  • AI-based Ads platform

BryterCX - Journey Watch

https://www.brytercx.com/products/journey-watch/

BryterCX helps organizations achieve significant ROI while creating a better customer experience.

Features:

  • Digital containment
  • CSAT and NPS improvement
  • Customer retention
  • Frontline optimization

NICE - Customer Journey Solutions

https://www.nice.com/engage/nexidia-customer-engagement-analytics/customer-journey-solutions/

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Features:

  • Customer journey analytics
  • ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​IVR analytics
  • ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Digital containment analytics
  • ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Journey Excellence Score​​ (JES)

SurveySensum

https://www.surveysensum.com/

SurveySensum is an AI-Enabled Experience Management Platform that helps brands to decode customers' feedback into actionable insights.

Features:

  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score® (NPS)
  • Customer Effort Score (CES)
  • Gathering omnichannel feedback

Profitero

https://www.profitero.com/

Profitero is the eCommerce performance analytics platform of choice for the world's leading brands.

Features:

  • AMZ Maximizer™
  • Digital Shelf 360™
  • Expert analysis & consultation
  • Boosting conversion rates

CX tools consultation

SuperSuper CX research agency can offer consultation about using the right tools for your CX brand needs. We have extensive experience in using a wide variety of CX tools and software. Please contact us here.

Our CX research agency runs fresh and high-level community newsletter for CX related roles.

Join CX Circle community

What will be the most important 2020 fashion eCommerce trend based on your professional experience?

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What will be the most important 2020 fashion eCommerce trend based on your professional experience?

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